| Sampling Factors: |
Location (Not Relevant: As the same set of standard process is being used across two Centres (Gurgaon & Hyderabad) in India. People / Workforce practices defined and implemented do not vary across these two Centres. Head office of the OU is Gurgaon. People policies and practices are formulated & implemented in the Head office and further the Head office drives the implementation of people / workforce practices in Hyderabad Centre)
Customer (Not Relevant: Organizational Structure highlights the Business Units with domains that defines the kind of customers served by the OU. Therefore Customer sampling factor is subsumed in Organizational Structure sampling factor)
Size (Not Relevant: As the size does not differentiate the workforce practices being performed. Processes & people practices being implemented & used do not differ based on size. Irrespective of size all the basic units are required to follow & implement OU defined workforce practices & processes)
Organizational Structure: As there are different Business Units comprising the Organizational Unit covering Analytics, Enterprise Risk Management, Enterprise Feedback Management & Enterprise Data Management. Some of the people practices & processes differ across these Business Units based on the nature of work
Type of Work (Not Relevant: Type of work is subsumed in the Organizational structure. Organizational structure selected as a sampling factor covers different business units where some of the people practices & processes differs) |
| Sampling Factor Values: |
Analytics (Organizational Structure): This Business Unit combines industry knowledge, data science and technology to deliver real time & predictive analytics that help clients compete, transform and strategize
Enterprise Risk Management (Organizational Structure): This business unit provides technical solutions using proven technologies from both inside and outside the financial sector to specific business problems, to enable the clients to make intelligent and timely decisions
Enterprise Feedback Management (Organizational Structure): This business unit helps client gather information and develop insights from external sources harnessing proven frameworks, processes and tools
Enterprise Data Management (Organizational Structure): This business unit helps client leverage data as an asset and deliver the critical business insights needed to manage and grow an organizational business |
| Subgroups: |
SG1 Analytics: This subgroup comprises of basic unit supporting the Analytics business unit in the areas of industry knowledge, data science and technology to deliver real time & predictive analytics that help clients compete, transform and strategize
46 People, 1 Basic Units
– Analytics
SG2 Enterprise Risk Management: This subgroup comprises of basic units providing technical solutions using proven technologies from both inside and outside the financial sector to specific business problems, to enable the clients to make intelligent and timely decisions
30 People, 2 Basic Units
– Enterprise Risk Management
SG3 Enterprise Feedback Management: This subgroup represents EFM business unit focusing on helping client gather information and develop insights from external sources harnessing our proven frameworks , processes and tools
215 People, 5 Basic Units
– Enterprise Feedback Management
SG4 Enterprise Data Management: This subgroup focuses on helping client leverage data as an asset and deliver the critical business insights needed to manage and grow an organizational business
529 People, 6 Basic Units
– Enterprise Data Management |