| Sampling Factors: |
Location (Not Relevant: Team members work in the AEM, Herndon, VA office.)
Customer (Not Relevant: The only customer is Department of Education. While for each system, the team members work with the specific POC, the processes followed remain consistent, as outlined for the ETSS Program. Ultimately, the POCs serve as representatives of Department of Education, the customer AEM Corporation reports to.)
Size (Not Relevant: All components utilize the same framework and tool sets.)
Organizational Structure (Not Relevant: All projects use the same organizational structure.)
Type of Work: All work consists of software development and maintenance. Both software development and maintenance projects follow the same set of processes. PSC provides partner support to all EDFacts users. |