| Sampling Factors: |
Location (Not Relevant: Two locations but the same set of standard processes are being used across locations. Work is not performed differently across different locations. This has no bearing on process execution.)
Customer: Work is performed differently based on the customer i.e. Aramco, Non Aramco. Process areas affected are Project Management and Engineering process areas.
Size (Not Relevant: Work is not performed differently depending on the size of the project. Projects are of medium size that ranges from 3 to 20 persons. Set of standard processes being used does not differ based on size. This has no bearing on process execution.)
Organizational Structure: SAP Division and Oracle Apps Division are depicted on an organization chart. Work is performed differently across two departments/divisions. Process areas affected are Project Management and Engineering process areas.
Type of Work (Not Relevant: Work is not performed differently based on the type of work. Type of work includes Software Development work i.e. customizing and implementing the products where implementation requires development. This has no bearing on process execution.) |
| Sampling Factor Values: |
Aramco (Customer): Saudi Aramco, officially the Saudi Arabian Oil Company, most popularly known just as Aramco is a Saudi Arabian national petroleum and natural gas company based in Dhahran, Saudi Arabia. Aramco is a major customer for Wipro Arabia with maximum revenues.
Non Aramco (Customer): Customers other than Aramco.
SAP Division (Organizational Structure): SAP projects are executed through SAP Division/Line of Business
Oracle Apps Division (Organizational Structure): Oracle Apps projects are executed through Oracle Apps Division/Line of Business |
| Subgroups: |
SG1: Projects executed in SAP Division for Aramco
76 People, 10 Basic Units
– Aramco
– SAP Division
SG2: Projects executed in SAP Division for Non Aramco
38 People, 3 Basic Units
– SAP Division
– Non Aramco
SG3: Projects executed in Oracle Apps Division for Non Aramco
27 People, 2 Basic Units
– Non Aramco
– Oracle Apps Division |