| Sampling Factors: |
Location (Not Relevant: All services located in Buenos Aires, Argentina.)
Customer: Services are tailored based on customer needs.
Size (Not Relevant: Size is performed same way no matter the size)
Organizational Structure (Not Relevant: Same org structure serving all services)
Type of Work (Not Relevant: All activities are related to software maintenance services) |
| Sampling Factor Values: |
Zurich (Customer): Services provided to customer Zurich
Hibu (Customer): Services provided to customer Yellow Pages
DTV (Customer): Services provided to customer DirectTV |
| Subgroups: |
S1: Services provided to Zurich
18 People, 1 Basic Units
– Zurich
S2: Services provided to Hibu
15 People, 1 Basic Units
– Hibu
S3: Services provided to Direct TV
21 People, 1 Basic Units
– DTV |