Asesores de Sistemas Especializados en Software – Aseso

cmmirz

9年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: Not relevant. All services are delivered from one single location) Customer (Not Relevant: Not relevant, services for different customers are delivered by the same team, using the same processes and tools) Size (Not Relevant: Not relevant. All services contemplated within the scope of the appraisal have similar size for each of the organizational structures, no effect in the way activities are performed based on size.) Organizational Structure (Not Relevant: All the services follow the same organizational structure at Asesoftware) Type of Work: There are two differentiated type of services that follow different delivery approach and adaptations of the organizational processes, life cycle and methodology depending on whether services are for software applications management or technological platform management.
Sampling Factor Values:	Application Management (Type of Work): Receive, maintain and support information systems, following high maturity processes and ensuring that the processes of transition of entry have the least impact for the client, allowing our clients to receive a timely response to correct failures, improve quality attributes or adapt the product in a highly changing environment. Technological Platform Management (Type of Work): Manage and support technological platforms, ensuring stability, reliability and continuity, through: • Standardized processes for attention to requests, incidents and problems. • Proactive platform management. – Reduction of inefficiencies in the use of resources. – Root troubleshooting. • Send to the client of reports against the findings found during the administration or during the occurrence of incidents or problems. • Guide the client against the good practices of using the tool, pla
Subgroups:	SG1: Software maintenance service, whereby we leave the applications ready to respond to changes in business or technology, reducing the costs of systems by extending their useful life, increasing the ROI of their investments in technology 68 People, 9 Basic Units – Application Management SG2: Services for the management of technological platforms according to the needs of the business 8 People, 8 Basic Units – Technological Platform Management