| Sampling Factors: |
Location (Not Relevant: Not relevant. Org/OU’s main location is Sterling, VA and processes followed do not differ based on location)
Customer (Not Relevant: Not relevant. No process differentiation based upon Customer.)
Size (Not Relevant: Not relevant. Project staff size is not a driver for process variances or any major differences)
Organizational Structure (Not Relevant: The defined OU does not have any further intricacies of complex organization structure or further separation which drives process differences. Hence not relevant.)
Type of Work: Relevant since there is a variation in process followed depending on the type of project performed – includes DEVELOPMENT and MAINTENANCE – Development includes Full/Part Software Development, Major Enhancements, and Maintenance includes Minor Enhancements, Bug Fixes, Production Support, Testing Projects and Support Service Projects |
| Sampling Factor Values: |
Development (Type of Work): Full/Part Software Development, Major Enhancements, SDLC phases like; Requirements, Design, Coding, Testing and Release, Project & Process Management.
Maintenance (Type of Work): Minor Enhancements, Bug Fixes, Production Support, Testing Projects, Help Desk projects and Support Service Projects |
| Subgroups: |
SG1: Software Development Projects
90 People, 7 Basic Units
– Development
SG2: Software Maintenance Projects
17 People, 3 Basic Units
– Maintenance |