| Sampling Factors: |
Location (Not Relevant: Not Relevant: All the application are developed at one location (Taicang).)
Customer (Not Relevant: Not Relevant: Work is performed not differently regardless of customers.)
Size (Not Relevant: Not Relevant: Work is not performed differently based on the size of the basic unit or support function.)
Organizational Structure (Not Relevant: Not Relevant: All the application are developed in the R&D Unit.)
Type of Work: Work is performed differently depending on the type of work – R&D projects and Implementation Projects |
| Sampling Factor Values: |
R&D Projects (Type of Work): Development of additional features and functions to the company’s main product the CRM based on feedback from marketing as well as the clients.
Implementation Projects (Type of Work): Customization of the CRM Application to meet the specific needs of the client in question. |
| Subgroups: |
R&D Projects: Development of additional features and functions to the company’s main product the CRM based on feedback from marketing as well as the clients.
11 People, 3 Basic Units
– R&D Projects
Implementation Projects: Customization of the CRM Application to meet the specific needs of the client in question.
17 People, 5 Basic Units
– Implementation Projects |