| Sampling Factors: |
Location (Not Relevant: All product and Applications are developed from one location. Hence it may not influence process implementation)
Customer: Two types of Customer. Hence it may influence process implementation
Size (Not Relevant: All BUs are with similar Sizes, Hence it may not influence process Implementation)
Organizational Structure (Not Relevant: All BUs reports to Director of the OU, Hence it may not influence process Implementation)
Type of Work (Not Relevant: Similar works for All BUs, Hence it may not influence the process Implementation) |
| Sampling Factor Values: |
Hotel Industries (Customer): OU Developed product for Hotel and Hospitality Industries
Retail Industries (Customer): OU Develop two Applications for Retail Industries |
| Subgroups: |
HI: Product Developed for Hotel Industries
4 People, 1 Basic Units
– Hotel Industries
RI: Application developed for Retail Industries
9 People, 2 Basic Units
– Retail Industries |