| Sampling Factors: |
Location (Not Relevant: One site Casablanca. Rabat was excluded from the organizational scope)
Customer (Not Relevant: Not pertinent the same process is used)
Size: Medium & large projects. note that it is strongly related to the type
Organizational Structure (Not Relevant: Not pertinent The organization is the same for all project)
Type of Work: TMA with full Eng life cycle TMA with reduce life cycle (help desk, Third Party Acceptance,….) |
| Sampling Factor Values: |
Medium (Size): Less than 10 people
High (Size): more than 25-30 people
Complete TMA (Type of Work): Complete eng life cycle (analyse request, req, design, coding one or 2 phase of test)
Incomplete TMA (Type of Work): Incomplete life cycle Help desk, bug fixing, TRA,…. |
| Subgroups: |
TMA CASA: Complete TMA in CASA Projects ALLIANZ,Casa team,
60 People, 2 Basic Units
– Complete TMA
– High
Services CASA: EMCR bugs fixing Renaut Help desk SOGECAP incomplete life cycle
20 People, 3 Basic Units
– Incomplete TMA
– Medium |