| Sampling Factors: |
Location (Not Relevant: Single location, Bangkok)
Customer (Not Relevant: Focus customers – local companies and government)
Size (Not Relevant: All size projects follow the same standard process.)
Organizational Structure (Not Relevant: All work are done in the same department.)
Type of Work: The company classifies works into two types: – Solutions: new software development project – SAP: customized software for SAP projects. |
| Sampling Factor Values: |
Solutions (Type of Work): New software development projects
SAP (Type of Work): Customized software for SAP projects |
| Subgroups: |
A: Customized software for SAP projects
92 People, 4 Basic Units
– SAP
B: New software development project
16 People, 2 Basic Units
– Solutions |