| Sampling Factors: |
Location (Not Relevant: Only one location Boulogne)
Customer (Not Relevant: Only one customer BNP PARIBAS)
Size (Not Relevant: For a TMA the process is the same whatever is the size)
Organizational Structure (Not Relevant: Only One structure BNPP Service Center)
Type of Work: TMA |
| Sampling Factor Values: |
All (Type of Work): All projects are Third Party Application Management (TMA) A best english translation can be Application Manager
Null (Type of Work): There is only on going maintenance projects |
| Subgroups: |
Cds: Cds dedicated to the customer bank BNP PARIBAS
80 People, 8 Basic Units
– All |