| Sampling Factors: |
Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. Standard process methodology is followed.)
Customer (Not Relevant: As organization is providing services in similar domain and similar processes are applied.)
Size (Not Relevant: There is a provision of project tailoring from the standard methodology in case required. The appraisal sample projects were of similar size and no significant tailoring which distinguishes one from the other was carried out in these projects. Standard stages were followed. Hence size was not taken as a relevant factor.)
Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit) called (Services Division). Within the projects, as well, the structure is similar containing program manager, project manager / project lead, team-members, etc.)
Type of Work: Two types of Service Delivery activities are carried out: (1) Software Solution Services (2) IT Support and Training Services. Wherever required standard processes are tailored to prepare the project defined process. |
| Sampling Factor Values: |
Software Solutions Services (Type of Work): The process is to provide design, development & maintenance services to its customers for software solutions.
IT Support and Training Services (Type of Work): The process is to provide IT Support and Training Services to its customer. |
| Subgroups: |
Software Solutions Services: The process is to provide design, development & maintenance services to its customers for software solutions
11 People, 1 Basic Units
– Software Solutions Services
IT Support and Training Services: The process is to provide IT Support and Training Services to its customer.
13 People, 2 Basic Units
– IT Support and Training Services |