| Sampling Factors: |
Location (Not Relevant: No, all work is performed at the same customer site in Washington, D.C.)
Customer (Not Relevant: No, all work is performed for the same customer)
Size (Not Relevant: No, all projects are less than 10 personnel.)
Organizational Structure (Not Relevant: No, structure is the same across the projects)
Type of Work: Yes, Projects follow either a typical O&M software development lifecycle that includes phases starting with requirements analysis through deployment or an agile software development life cycle. |