Dialog Axiata PLC-2014-CMMI5

CMMI认证查询 cmmirz 7年前 (2014-12-01) 268次浏览 0个评论
Organization Name:
Dialog Axiata PLC
Organizational Unit:
Group Service Delivery, Sri Lanka
Maturity Level:
Maturity Level 5
Appraisal End Date:
Dec 02, 2014
Lead Appraiser:
Rajesh Naik
Sandra De Zoysa
Sampling Summary:
Sampling Factors: Location: Some basic units operate from Colombo and others from outside Colombo. The central support services (facilities, IT infra, HR, etc) are all located within Colombo. Also, mobility and load balancing of resources is more feasible across basic units within Colombo, since a large number of units are located in close proximity (within the city). The flexibilities are different for outlets outside Colombo as central support is physically far and outlets are also physically far from one another.
Customer (Not Relevant: This organization handles consumers (public), as it provides service to telecom subscribers (fixed line, mobile, data, etc.). There are over 10 million customers. Hence “customer” as a sampling factor is not relevant.)
Size (Not Relevant: The people related practices are independent of the size of the Basic units. Hence this factor is not relevant.)
Organizational Structure: The organization is divided on the basis of type of work, and the work done, and competencies required are different for different parts of the organization.
Type of Work (Not Relevant: Type of work has been embedded in the organization structure. Hence, it is not a distinct factor.)
Sampling Factor Values: In Colombo (Location): Basic Units in Colombo
Outside Colombo (Location): Basic Units outside Colombo
Frontline Outlets (Organizational Structure): Customer service outlets
Back-Office (Organizational Structure): Back-office customer service groups
Subgroups: In Colombo-Frontline: Frontline outlets in Colombo
87 People, 9 Basic Units
– In Colombo
– Frontline Outlets
Outside Colombo-Frontline: Frontline outlets outside Colombo
200 People, 20 Basic Units
– Frontline Outlets
– Outside Colombo
Back-Office in Colombo: Back-office groups based in Colombo
105 People, 4 Basic Units
– Back-Office
– In Colombo

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