| Sampling Factors: |
Location (Not Relevant: All the units considered in the scope of the appraisal are based in production units in the same site (the headquarters of the company).)
Customer (Not Relevant: The OU is made up of contracts for customers using the set of AXPE’s processes and tools.)
Size (Not Relevant: Size is not relevant, being all the projects either continuous services contracts or development projects over twelve men*month effort.)
Organizational Structure (Not Relevant: Structure is common for all the units, having a Unit Manager and a team of Services/Development Engineers.)
Type of Work: This point consolidates the key factor affecting the way in which processes are being implemented, resulting in Development projects and Support Services.
Platform: The development platform results in two independent baselines for development projects: .Net development projects and Java development projects
Type of Managed Service: The main stream of activities when delivering services is affected by three categories of work to be done: Request Management and End User Support. |
| Sampling Factor Values: |
DEV (Type of Work): Development Projects
SVC (Type of Work): Managed Services
.Net (Platform): Development projects on .Net platforms
Java (Platform): Development projects on Java platforms
EUS (Type of Managed Service): End user sopport managed services
RM (Type of Managed Service): Managed services for managing user requests, coordinating the affected groups that should have to be involved for addressing a request, either an incident or a support request. |
| Subgroups: |
1. DEV. .Net: Development projects on top of .Net platforms.
45 People, 3 Basic Units
– DEV
– .Net
2. DEV. Java: Development projects on top of Java platforms
21 People, 2 Basic Units
– Java
– DEV
3. SVC.RM: Services for managing user requests, coordinating the affected groups that should have to be involved for addressing a request, either an incident or a support request.
58 People, 4 Basic Units
– SVC
– RM
4. SVC.EUS: Services for implementing end user support desks
45 People, 2 Basic Units
– EUS
– SVC |