| Sampling Factors: |
Location (Not Relevant: Software Development Center: Work is performed in the same office premises Service Center: Support work is performed in the same office premises. Some implementation work is done in the customers office but all follow the same process.)
Customer (Not Relevant: Software Development Center: All projects follow the same processes. None of their customers ask them to follow any specific process, nor they ask them to change their process in any way. Service Center: The service is performed based on Service Center processes. None of their customers ask them to follow any other process, nor they ask them to change their process in any way.)
Size (Not Relevant: Software Development Center: Same process is used for software development regardless of the program or basic unit size. All projects in the Software Development Center to be developed in 5-8 months. Service Center: There is only one Basic Unit.)
Organizational Structure (Not Relevant: Software Development Center: Organizational structure is clearly defined for all projects under the Software Development Center, all following the same organization’s standard process. Service Center: There is only one Basic Unit.)
Type of Work (Not Relevant: Software Development Center: Type of work is only one. They all are part of the same software development team. Service Center: There is only one Basic Unit doing the same type of work)
Entire Dev OU: The entire SW Development organizational Unit is the sample
Entire Svc OU: The entire Service organizational Unit is the sample |
| Sampling Factor Values: |
All Projects (Entire Dev OU): Subgroup that contains all projects from the OU
No Projects (Entire Dev OU): An empty sub-group with no projects
All Projects (Entire Svc OU): Subgroup that contains all BU from the OU
No Projects (Entire Svc OU): An empty sub-group with no BUs |
| Subgroups: |
SWD: Software Development
25 People, 6 Basic Units
– All Projects
SvcD: Service Delivery
10 People, 1 Basic Units
– All Projects |