| Sampling Factors: |
Location (Not Relevant: The location where services are delivered has no impact to the processes being used.)
Customer (Not Relevant: The methods used do not depend on the customer to whom the services are delivered)
Size (Not Relevant: The size/complexity of the services has no impact on the management activities, responsibilities and collaboration with potential suppliers.)
Organizational Structure (Not Relevant: All services are designed, developed and delivered in one business unit: IT Implementation and Data Center Governance, with the support of IT Administration and Operations for management and resolution of incidents)
Type of Work (Not Relevant: For the all the IT Implementation projects for integrated systems, the process to manage and deliver solutions is homogeneous.)
All Projects: System Integration projects are meant to integrate different platforms (hardware and software) |
| Sampling Factor Values: |
All Projects (All Projects): System Integration projects are meant to integrate different platforms (hardware and software).
None (All Projects): |
| Subgroups: |
SG ALL: Combination of several services for IT Solutions, usually lasting more than a month, and managed by a Project Manager. Delivery of IT Solution projects are meant to integrate different platforms (hardware and software). Customized solutions according to industry best practices and Axtel experience over 15 years.
32 People, 8 Basic Units
– All Projects |