| Sampling Factors: |
Location (Not Relevant: The location where services are delivered has no impact to the processes being used.)
Customer (Not Relevant: The methods used do not depend on the customer to whom the services are delivered.)
Size (Not Relevant: The size/complexity of the services has no impact on the management activities, responsibilities and collaboration with potential suppliers.)
Organizational Structure (Not Relevant: All IT Solutions are designed, developed and delivered by one business unit: Project Management Office of Service Delivery for IT Solutions.)
Type of Work (Not Relevant: All the projects to integrate and implement IT Solutions are managed using the same processes.)
All Projects: All Projects |
| Sampling Factor Values: |
SG ALL (All Projects): Combination of several services for IT Solutions, usually lasting more than a month, and managed by a Project Manager. Delivery of IT Solution projects are meant to integrate different platforms (hardware and software). Customized solutions according to industry best practices and Axtel experience over 15 years.
None (All Projects): |
| Subgroups: |
SG ALL: Homogeneous environment, subgroup for all projects for IT Solutions
23 People, 28 Basic Units
– SG ALL |