| Sampling Factors: |
Location (Not Relevant: All the applications are developed at one location, i.e. Bandar Seri Begawan)
Customer (Not Relevant: Work is not performed differently based on the customer served by that work. Same processes are used for software development and support & maintenance projects respectively regardless of the type of customers being served)
Size (Not Relevant: Work is not performed differently based on the size of the basic unit or support function. Same processes are used for software development and support & maintenance projects respectively regardless of the basic unit size.)
Organizational Structure (Not Relevant: All development work is carried out by the System Integration Team)
Type of Work: Work is performed differently based on the type of work, i.e. product development and maintenance & support |
| Sampling Factor Values: |
Product Development (Type of Work): Product development that involves modification of an existing application, or construction of an entirely new product that satisfies a newly defined customer requirements or market needs.
Maintenance and Support (Type of Work): Periodic enhancements based on formal Change Request/s to the existing solutions that have been deployed to the clients |
| Subgroups: |
Product Development: Product development that involves modification of an existing application, or construction of an entirely new product that satisfies a newly defined customer requirements or market needs.
37 People, 2 Basic Units
– Product Development
Maintenance & Support: Periodic enhancements based on formal Change Request/s to the existing solutions that have been deployed to the clients
21 People, 1 Basic Units
– Maintenance and Support |