| Sampling Factors: |
Location (Not Relevant: All information system are developed in house.)
Customer (Not Relevant: Internal customers only. Standard processes are followed.)
Size (Not Relevant: System based development, size has no big impact on process implementation.)
Organizational Structure (Not Relevant: All under same organizational structure.)
Type of Work: Develpment and maintenance projects follow the same development process but apply significant tailoring which impact the process implementation. |
| Sampling Factor Values: |
Development (Type of Work): New system development and major upgrade following standard development processes.
Maintenance (Type of Work): System maintenance with bug fix and minor changes, follow the standard development processes with specific tailoring. |
| Subgroups: |
PJ-DEV: New system or major system upgrade projects, follow the standard development process.
30 People, 30 Basic Units
– Development
PJ-MTN: System maintenance projects with bug fixes and minor modification, following standard process with major tailoring.
28 People, 26 Basic Units
– Maintenance |