| Sampling Factors: |
Location (Not Relevant: Joint processes, planning and monitoring across different locations)
Customer (Not Relevant: Only one customer (Deutsche Bank, Private & Business Clients))
Size (Not Relevant: No relevant differences)
Organizational Structure (Not Relevant: Overlaps with type of work)
Type of Work: Different way of working for staff work and production work |
| Sampling Factor Values: |
Staff (Type of Work): Define services with customer, plan and monitor service provision
Production (Type of Work): Perform the services as agreed with customer |
| Subgroups: |
Produktion: Handles loans and loan requests to provide services as agreed with bank
550 People, 4 Basic Units
– Production
Staff: Define services with customer, plan and monitor production service provision
60 People, 3 Basic Units
– Staff |