| Sampling Factors: |
Location (Not Relevant: All projects are located in a same office area)
Customer (Not Relevant: There is one customer type, i.e. internal customer)
Size (Not Relevant: Project size varies in a limited scope)
Organizational Structure (Not Relevant: Matrix management strategy is adopted)
Type of Work: There are two product types, i.e. terminal software and channel management software |
| Sampling Factor Values: |
terminal software (Type of Work): develop terminal software
channel management software (Type of Work): develop channel management software |
| Subgroups: |
terminal: terminal software development group
29 People, 3 Basic Units
– terminal software
channel: channel management software development group
31 People, 3 Basic Units
– channel management software |