| Sampling Factors: |
Location (Not Relevant: Services managed from a single location.)
Customer (Not Relevant: OU has only two work units. Each WU is for a specific customer. Thus, the sampling based on Service Type automatically includes specific customer related processes, if any. In any case, presently the services are not meant to be customer specific.)
Size (Not Relevant: Distinct service types. Hence, there is no specific influence due to size. In any case, both types have similar staff size.)
Organizational Structure (Not Relevant: OU has only two work units. Each WU has its own team structure. Thus, the sampling based on Service Type automatically includes specific team structure related processes, if any. The overall management structure is the same for both the Service Types.)
Type of Work: Two distinct types of services are being offered. |