| Sampling Factors: |
Location (Not Relevant: Location is not a sampling factor as all work is done in the same location)
Customer (Not Relevant: All the customers are educational organizations. All these customers have the same rules in acquiring software support and maintenance services. So the same process is followed with all of them and consequently the customer is not a sampling factor)
Size (Not Relevant: Size is not a sampling factor as all projects are almost the same size)
Organizational Structure (Not Relevant: Organizational structure is not a sampling factor as the organizational unit is small and all similar work is done in the same department with the same persons following the same process)
Type of Work: Type of work is not a sampling factor. All projects are development projects |
| Sampling Factor Values: |
All Projects (Type of Work):
No Projects (Type of Work): |
| Subgroups: |
CSD: The single department that provides the software support and maintenance service to the customers
11 People, 2 Basic Units
– All Projects |