Sampling Factors: |
Location (Not Relevant: Only one location exists for the R&D department so there is no impact on how the projects are developed. [Not Relevant])
Customer: Teams support two types of customers: Internal – INT (INT) to develop internally and then market outside to meet the demand of various customer needs. The second type is External Business Management (EXTG) for external Government customers like Food and Drug Administration. These external projects require conducting different reviews/laws/verification/validation and do the corresponding risk management and control. [Relevant.]
Size (Not Relevant: The projects sizes are on average 10 FTEs and all the processes are established at organizational level and processes are not differentiated with project size. [Not Relevant.])
Organizational Structure (Not Relevant: R&D Department is where all the projects are developed. Standard processes are used so org structure does not impact the way work is performed. [Not Relevant])
Type of Work (Not Relevant: Since only software are developed, enhanced and integrated, it does not influence the utilization of process. All processes are applied accordingly. [Not Relevant]) |
Sampling Factor Values: |
Internal Customer (Customer): Internal – INT (INT) to develop internally and then market outside to meet the demand of various customer needs.
External Customer Gov. (Customer): External Business Management (EXTG) for external Government customers like Food and Drug Administration. These external projects require conducting different reviews/laws/verification/validation and do the corresponding risk management and control. |
Subgroups: |
INT: Internal – INT (INT) to develop internally and then market outside to meet the demand of various customer needs.
12 People, 1 Basic Units
– Internal Customer
EXTG: The second type is External Business Management (EXTG) for external Government customers like Food and Drug Administration. These external projects require conducting different reviews/laws/verification/validation and do the corresponding risk management and control.
8 People, 1 Basic Units
– External Customer Gov. |