| Sampling Factors: |
Location (Not Relevant: Fixed teams in the same site serve fixed clients and there are no multiple-site teams, thus location has no impact on the process used.)
Customer (Not Relevant: Only Japanese clients are served by OU, thus customer is not relevant.)
Size (Not Relevant: As team”s work is based on the capacity of a team, and it is coming from clients” continuously. Thus, size is not relevant.)
Organizational Structure (Not Relevant: Processes used by teams are based on the type of work, thus org structure is not relevant.)
Type of Work: There are three types of work conducted in OU currently: 1. Offshore Maintenance Development: fixed teams serving fixed system maintenance for clients. 2. Operation with software as the core work. 3. Operation where software is not the core technical work. |
| Sampling Factor Values: |
OMD (Type of Work): It represents basic units that conduct Offshore Maintenance Development work, it is fixed team serving fixed system.
OPS (Type of Work): It represents basic units that provide operations with software as the core work, it is fixed team for fixed client.
OPNS (Type of Work): It represents basic units that provide operations where software is not the core technical work, it is fixed team for fixed client. |
| Subgroups: |
OMD: This subgroup covers basic units that conduct offshore maintenance development work.
70 People, 25 Basic Units
– OMD
OPS: The subgroup covers basic units that conduct operation tasks with software as the core work.
50 People, 15 Basic Units
– OPS
OPNS: The subgroup covers basic units that conduct operation tasks where software is not the core technical work.
20 People, 10 Basic Units
– OPNS |