| Sampling Factors: |
Location (Not Relevant: Single location for software development work. Thus, it is not a potential sampling factor.)
Customer (Not Relevant: All projects are for educational customers-Educational institutions (they use information system development and not APP) and users(use APP, not information system software). Thus, it is not a potential sampling factor, as they go together with the type of work without any combinations)
Size (Not Relevant: All are small size projects (7-9 people) using the same life cycle and the QMS. Thus, it is not a potential sampling factor.)
Organizational Structure (Not Relevant: Simple structure, flat organization with less management layers. Thus, it is not a potential sampling factor.)
Type of Work: There are two types of work: Information system development and Educational APPS. this impacts process areas like RD,REQM, TS and PI |