| Sampling Factors: |
Location (Not Relevant: There is single location for Research and Development Center to implement solution and deliver project service to customers.)
Customer: There are two types of customer. One is product development for commercial selling. The second one is project implementation for contractual customers.
Size (Not Relevant: Project size is not major concern for the organization to plan and implement solutions and projects. The organization assumes their are same customer group.)
Organizational Structure (Not Relevant: Research and Development Center is the department to deliver solution and project implementation services.)
Type of Work (Not Relevant: All works are system solution implementation services.) |
| Sampling Factor Values: |
Commercial Product Customer (Customer): Customer purchases solutions from the organization and implements by customers.
Contractual Service Customer (Customer): Customer requests project implementation based on contractual requirements. |
| Subgroups: |
Product Development: Design and develop product solutions for commercial selling.
35 People, 3 Basic Units
– Commercial Product Customer
Project Implementation: Deliver project implementation services to customers based on contractual requirements.
8 People, 1 Basic Units
– Contractual Service Customer |