| Sampling Factors: |
Location (Not Relevant: All work is performed at single location.)
Customer (Not Relevant: All customers are of similar type & do not affect process performance.)
Size (Not Relevant: All projects are similar size & do not affect process performance.))
Organizational Structure (Not Relevant: All projects are executed with similar organization structure.)
Type of Work: There are two types of work which may affect the process performance. |
| Sampling Factor Values: |
Development (Type of Work): Development projects for banking & financial solutions.
Maintenance (Type of Work): Maintenance projects for bug fixes & minor enhancements. |
| Subgroups: |
G1: Development Projects
24 People, 4 Basic Units
– Development
G2: Maintenance Projects
11 People, 2 Basic Units
– Maintenance |