| Sampling Factors: |
Location (Not Relevant: Not Relevant.-All of the software development is located in Langfang City)
Customer: Yes. – Projects under this OU belong to two types:External Customer and Internal Customer.Work related to pre-sales are needed for external customers. The processes of Internal customer projects are different from those of external customers projects. The processes of RD, VAL might be differed
Size (Not Relevant: Not Relevant.-Same process for all process implementation is no difference for project size,and all the team size is less than 20 people.)
Organizational Structure (Not Relevant: Not Relevant.-Only R&D Department and Service Delivery Department is related to software development.)
Type of Work (Not Relevant: Not Relevnt.-All the product developed by R&D Department and Service Delivery Departmentis new product development.) |
| Sampling Factor Values: |
External customer (Customer): Developing a solution according to specific contract with customers.
Internal customer (Customer): Developing products that support internal departments . |
| Subgroups: |
Customer 1: Developing a solution according to specific contract with customers.
18 People, 1 Basic Units
– External customer
Customer 2: Developing products that support internal departments .
28 People, 3 Basic Units
– Internal customer |