| Sampling Factors: |
Location (Not Relevant: All developments are done in the Beijing R&D Center –SW Department.)
Customer: Internal customers and External customers.
Size (Not Relevant: All applications are about the same size.)
Organizational Structure (Not Relevant: All developments are done in the Payment & Authentication Business Unit.)
Type of Work (Not Relevant: All applications type are new projects development.) |
| Sampling Factor Values: |
Internal Development (Customer): Develops internal customers requirement software applications.
External Development (Customer): develops external customers requirement software applications. |
| Subgroups: |
Internal Development: Internal customer
18 People, 3 Basic Units
– Internal Development
External Development: External customer
18 People, 3 Basic Units
– External Development |