| Sampling Factors: |
Location (Not Relevant: Only one location – Dalian.)
Customer (Not Relevant: All customers are government agencies or common companies. The OU provides software in a same application domain for all customers, and the OU’s development and delivery activities do not discriminate among customers.)
Size (Not Relevant: All projects are small and medium size. Project size does not significantly influence process implementation in the OU and is not considered a management factor.)
Organizational Structure: The OU has 3 physical departments, one of them is a functional department focusing on system test, two of them are software development teams and each of them focuses on a different application area.
Type of Work: Generally, software development works organized and managed as projects. Also some urgent defect-fix or enhancement to existing software system. Maintenance will not be included because it follows a very simple process, thus is less meaningful for the process improvement. |
| Sampling Factor Values: |
Taxes Research & Development Department (Organizational Structure): Development team that focus on tax declaration related software product development.
Electronic Invoice Product Department (Organizational Structure): Development team that focus on invoice related software product development.
Software Project (Type of Work): Software development works that organized and managed as a project.
Maintenance (Type of Work): Bug fixing works that managed as a task. |
| Subgroups: |
SG1: Taxes Research & Development Department, Software Project
26 People, 2 Basic Units
– Taxes Research & Development Department
– Software Project
SG2: Electronic Invoice Product Department, Software Project
8 People, 1 Basic Units
– Software Project
– Electronic Invoice Product Department |