| Sampling Factors: |
Location (Not Relevant: All projects are executed at single location i.e. at Bestinet Sdn. Bhd., Kuala Lumpur. Hence location is not an influencing factor.)
Customer (Not Relevant: Projects are executed for multiple government agencies. However, projects in the OU follow Bestinet defined QMS processes. The standard processes are not impacted based on customer. Hence customer is not an influencing factor.)
Size (Not Relevant: Bestinet processes do not vary and do not differentiate projects based on size. There is no variation in the work performed by the projects based on the team size. Hence size is not an influencing factor.)
Organizational Structure (Not Relevant: OU is organized as a single unit. Projects are executed in the same unit. Hence organizational structure does not influence process.)
Type of Work: (Relevant: Type of work i.e. Development / Support influences the process as two different types of projects i.e. Software Development Projects and Software Support Projects are executed in the OU. Estimation, Planning, Requirements, Design, Release processes are impacted based on type of work.) |
| Sampling Factor Values: |
Dev (Type of Work): Projects of Software Development in nature.
Supp (Type of Work): Projects of Software Support in nature. |
| Subgroups: |
SSU – Dev: This subgroup is responsible for carrying out software development work in relation to major enhancements to existing software products. Phases included are Requirements, Design, Code & Unit Test, System/Integration Test, and UAT.
14 People, 2 Basic Units
– Dev
SSU – Supp: This subgroup is responsible for supporting existing software products. Support includes receipt of issues / change request, issue analysis, understanding doc preparation, issue fixing / change implementation and patching the solution with the main application.
16 People, 3 Basic Units
– Supp |