| Sampling Factors: |
Location (Not Relevant: Not Relevant – Just Bilbao Offices under the appraisal scope)
Customer (Not Relevant: Not relevant because independently from the customer, all the projects are managed by using Bilbometodo that maps any specific adaptation of any customer)
Size: Depending on the size of the project there are some differences in the organization way of work. The project types depending on the size of the project are: Small and Large
Organizational Structure (Not Relevant: Not Relevant – All the OU areas work by using “Bilbometodo”. Adaptation guides allow to be compliant to specific customer needs)
Type of Work: Two different types of projects are managed within the OU: Development Projects and Maintenance Projects (normally managed by using a “bag of hours” type of contract |
| Sampling Factor Values: |
Big (Size): Development projects with effort >1.500h Maintenance projects with effort >1.700h
Small (Size): Development projects with effort <=1.500h maintenance=”” projects=”” with=”” effort=””><>
Development (Type of Work): Typically new developments in which the customer relationship is based on a turned-key type of contract.
Maintenance (Type of Work): Corrective maintenance or small developments typically based on an annual “bag of hours” type of contract |
| Subgroups: |
Big-Development: Development projects with more than 1500h estimated
91 People, 10 Basic Units
– Big
– Development
Big Maintenance: Maintenance projects with more than 1700h estimated
82 People, 18 Basic Units
– Maintenance
– Big
Small-Development: Development projects with less than or equal to 1500h estimated
19 People, 5 Basic Units
– Small
– Development
Small-Maintenance: Maintenance projects with less than or equal to 1700h estimated
49 People, 8 Basic Units
– Maintenance
– Small |