| Sampling Factors: |
Location (Not Relevant: All the work is performed in Mexico DF or at the customers premises, but without impact to the processes being used)
Customer (Not Relevant: The processes do not depend on the customers of the services)
Size (Not Relevant: The methods used do not depend on the size of the services. Each service line uses some specific processes, that have no variation due to size, effort or duration of the project/service)
Organizational Structure (Not Relevant: The processes do not depend on the business unit, but on the types of services)
Type of Work: Three types of services: Development and implementation of biometric solutions, Transactional services, Support and post-delivery services The processes are different for each type of service |
| Sampling Factor Values: |
Development and implementation of biometric solutions (Type of Work): Customization of Identitum platform and integration with customers” systems
Transactional services (Type of Work): Sale of biometric devices and licenses by several channels (phone, email, website, brokers)
Support and post-delivery services (Type of Work): First level support for systems implemented and post-delvery service, including warranty |
| Subgroups: |
SG1: Development and implementation of biometric solutions
6 People, 1 Basic Units
– Development and implementation of biometric solutions
SG2: Transactional services
1 People, 1 Basic Units
– Transactional services
SG3: Support and post-delivery services
4 People, 1 Basic Units
– Support and post-delivery services |