| Sampling Factors: |
Location: The same set of standard processes are being used across four locations. But work is performed differently across different locations. Process areas affected are Project and Work Management, Engineering, Service Establishment and Delivery process areas.
Customer (Not Relevant: Work is not performed differently depending on the customer served by that work. Set of standard processes being used does not differ based on customer. This has no bearing on process execution.)
Size (Not Relevant: Work is not performed differently depending on the size of the work group/basic unit. Work group/basic unit is of medium size that ranges from 9 to 60 persons. Set of standard processes being used does not differ based on size. This has no bearing on process execution.)
Organizational Structure (Not Relevant: BFSI and MFSI business units are depicted on an organization chart. Work is not performed differently across different business units. Set of standard processes being used does not differ based on business units. This has no bearing on process execution.)
Type of Work: Work is performed differently based on the type of work i.e. Software Development, Maintenance, Production Support, Testing. Process areas affected are Project and Work Management, Engineering, Service Establishment and Delivery process areas. |
| Sampling Factor Values: |
Noida, Bangalore and Hyderabad (Location): Projects executed from Noida, Bangalore and Hyderabad locations
Noida, Bangalore, Hyderabad and Chennai (Location): Projects executed from Noida, Bangalore, Hyderabad and Chennai locations
Noida and Hyderabad (Location): Projects executed from Noida and Hyderabad locations
Software Development Projects (Type of Work): Development of software with tasks covering such as contracting, start-up & planning, sprints for agile (Adapt, Analyze, Design, Build & test), system integration testing, acceptance testing, closure.
Maintenance Projects (Type of Work): Maintenance of application with tasks covering such as start-up & planning, analysis & knowledge transfer, infrastructure set up training, minor enhancement, minor bug fixes, closure.
Production Support Projects (Type of Work): Production support of application with tasks covering receiving the tickets, providing response and resolution.
Testing Projects (Type of Work): Testing of software with tasks covering such as start-up & planning, analysis, Test case creation, review, execution, reporting, closure. |
| Subgroups: |
SG1: Software Development Projects executed at Noida, Bangalore and Hyderabad.
69 People, 2 Basic Units
– Noida, Bangalore and Hyderabad
– Software Development Projects
SG2: Maintenance Projects executed at Noida, Bangalore, Hyderabad and Chennai
41 People, 3 Basic Units
– Maintenance Projects
– Noida, Bangalore, Hyderabad and Chennai
SG3: Production Support projects executed at Noida, Bangalore and Hyderabad
153 People, 8 Basic Units
– Noida, Bangalore and Hyderabad
– Production Support Projects
SG4: Testing Projects executed at Noida and Hyderabad
20 People, 2 Basic Units
– Testing Projects
– Noida and Hyderabad |