| Sampling Factors: |
Location (Not Relevant: The only location of the company is Merida (in the state of Yucatan, Mexico).)
Customer (Not Relevant: The company only serves commercial customers.)
Size (Not Relevant: Sales as managed as periods of time, and each sale is considered a service request. Since it is a very small enterprise, the team involved is also small.)
Organizational Structure (Not Relevant: All services are supervised by the sales manager.)
Type of Work (Not Relevant: The only type of work being appraised is hardware commercialization.)
Type of Service: Services delivered by the organizational unit. |