| Sampling Factors: |
Location (Not Relevant: The business activities and processes in the OU are not differentiated by Location, as it serves only one location.)
Customer (Not Relevant: The business activities and processes in the OU are not differentiated by Customer.)
Size (Not Relevant: The business activities and processes in the OU are not differentiated by team size)
Organizational Structure (Not Relevant: The business activities and processes in the OU are not differentiated by Organizational Structure.)
Type of Work: Two types of work in the OU- “Certification” and “Consulting” services and both follow different business processes and activities; and hence a differentiator. |
| Sampling Factor Values: |
Management System Certification (MSC) (Type of Work): Third party ISO 9001 certification services carried out based on ISO/IEC 17021-1:2015, that include Certification Audits, Surveillance Audits, Recertification Audits for customers across Tamil Nadu, India.
Consulting (CON) (Type of Work): Consulting services of NABH Standards to various hospitals in Tamil Nadu, India based on its own methodology. |
| Subgroups: |
SG1-Management System Certification (MSC): Third party ISO 9001 certification services carried out based on ISO/IEC 17021-1:2015, that include Certification Audits, Surveillance Audits, Recertification Audits for customers across Tamil Nadu, India. This subgroup represents the core process areas of CMMI-SVC implementation
15 People, 9 Basic Units
– Management System Certification (MSC)
SG2-Consulting (CON): Consulting services of NABH Standards to various hospitals in Tamil Nadu, India based on its own methodology. This subgroup represents the core process areas of CMMI-SVC implementation.
12 People, 6 Basic Units
– Consulting (CON) |