Bowhead Engineering and Information Technology Group-CM

cmmirz

8年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. Standard process methodology is followed.) Customer (Not Relevant: As organization is providing services in similar domain and similar processes are applied.) Size (Not Relevant: There is a provision of project tailoring from the standard methodology in case required. The appraisal sample projects were of similar size and no significant tailoring which distinguishes one from the other was carried out in these projects. Standard stages were followed. Hence size was not taken as a relevant factor.) Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit) called (Program Management Operations and Information Technology Business Group). Within the projects, as well, the structure is similar containing program manager, project manager / project lead, team-members, etc.) Type of Work: Two types of Service Delivery activities are carried out: (1) IT Services (2) Staff Augmentation Services. Wherever required standard processes are tailored to prepare the project defined process.
Sampling Factor Values:	IT Services (Type of Work): Services include Design, Development, Maintenance and Implementation of Software solutions, IT Facilities Management, IT Helpdesk Services, IT Implementation Support, Program Management and Records Management. Staff Augmentation Services (Type of Work): The Process is to provide competent staff as per defined skills and competencies to clients.
Subgroups:	IT Services: Services include Design, Development, Maintenance and Implementation of Software solutions, IT Facilities Management, IT Helpdesk Services, IT Implementation Support, Program Management and Records Management. 38 People, 5 Basic Units – IT Services Staff Augmentation Services: The Process is to provide competent staff as per defined skills and competencies to clients. 6 People, 1 Basic Units – Staff Augmentation Services