| Sampling Factors: |
Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. Bowhead Standard process methodology is followed.)
Customer (Not Relevant: As organization is providing services in similar domain and similar processes are applied. All customers are federal clients and have well-defined requirements and hence requirements based service delivery is carried out in all the projects.)
Size (Not Relevant: Size has no impact on process implementation because all the projects are of similar size, and Standard process methodology is followed based on Bowhead processes. For project categorization, standard tailoring guidelines are followed which contain variation of organization’s standard processes. CMMI-mapped PWS based projects processes are available.)
Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit) called (Information Technology Business Group). Within the projects, as well, the structure is similar containing program manager, project manager / project lead, team-members, etc.)
Type of Work: : Two types of Service Delivery activities are carried out: (1) IT Support Services (2) Staff Augmentation Services. Wherever required standard processes are tailored to prepare the project defined process. |
| Sampling Factor Values: |
IT Support Services (Type of Work): The process is to provide IT support services to customers. Support Service include IT facilities management, database planning and design, systems analysis and design, Network services, programming, conversion support, implementation support, network services project management, records management.
Staff Augmentation Services (Type of Work): The Process is to provide competent staff as per defined skills and competencies to clients. |
| Subgroups: |
IT Support Services: The process is to provide IT support services to customers. Support Service include IT facilities management, database planning and design, systems analysis and design, Network services, programming, conversion support, implementation support, network services project management, records management.
38 People, 5 Basic Units
– IT Support Services
Staff Augmentation Services: The Process is to provide competent staff as per defined skills and competencies to clients.
4 People, 1 Basic Units
– Staff Augmentation Services |