| Sampling Factors: |
Location (Not Relevant: All people work in Santiago de Chile, in the same building)
Customer: There are Government & Private Customer
Size (Not Relevant: It is not relevant because when reviewing all projects and selecting the sample, the number of people participating in each project does not vary significantly. Besides, the process doesn´t do differences for project”s size.)
Organizational Structure (Not Relevant: There aren”t difference for Organizational Structure because both areas working in the same process but exist differences in the type of work.)
Type of Work: The projects can be Maintenance and Implementation |
| Sampling Factor Values: |
Government (Customer): Customer of Government
Private (Customer): Customer of Private
Maintenance (Type of Work): Maintenance type of work
Implementation (Type of Work): Implementation type of work |
| Subgroups: |
Man/Gov: Maintenance projects of Government Customers
25 People, 7 Basic Units
– Government
– Maintenance
Man/Priv: Maintenance projects of Private Customers
3 People, 2 Basic Units
– Maintenance
– Private
Imp/Priv: Implementation projects of Private Customers
6 People, 2 Basic Units
– Private
– Implementation |