| Sampling Factors: |
Location (Not Relevant: OU is located in a single location, thus not a potential sampling factor)
Customer (Not Relevant: Difference in customer does not impact the service methodology in this OU, as all customer require similar type of software support service. Thus, customer type is not a differentiating factor)
Size (Not Relevant: Most of the service work is handled by similar sized teams and similar sized efforts, thus not a potential sampling factor)
Organizational Structure (Not Relevant: OU is located in a single location with a single management structure, thus not a potential sampling factor.)
Type of Work: Projects belong to either of the three categories: conversion projects, enhancement and maintenance or maintenance support. This impacts type of work and also the following process areas: REQM, WP, WMC, MA, RSKM and IWM |