| Sampling Factors: |
Location (Not Relevant: Both software project and Help desk services are operating from only one location, i.e. Troy, MI)
Customer (Not Relevant: The software development and help desk services are provided for US federal customer and the process is not influenced)
Size (Not Relevant: All projects in OU are of medium / small size and the process is not influenced by Size factor)
Organizational Structure (Not Relevant: The organization unit is very small and the structure is flat. The process followed is not influenced by OU structure)
Type of Work: There is two types of projects in OU. Software Development and Maintenance projects and Help Desk service. The process followed is different across these two types of projects |
| Sampling Factor Values: |
DEV (Type of Work): Development & Maintenance projects
SVC (Type of Work): Helpdesk service |
| Subgroups: |
UBTDEV: Software Development and Maintenance projects operating at UBT
5 People, 1 Basic Units
– DEV
UBTSVC: Service projects at UBT (Helpdesk Service)
6 People, 1 Basic Units
– SVC |