| Sampling Factors: |
Location (Not Relevant: All the service provision projects are operating from only one location)
Customer (Not Relevant: The process followed in the organizational unit is not influenced by customer)
Size (Not Relevant: All service provision projects are of small in size and process followed is not influenced by size of projects)
Organizational Structure (Not Relevant: The organization is small and flat in structure and process followed is not influenced by organization structure)
Type of Work: There are 2 types of services work in the OU. Client services and internal services. The process followed is slightly influenced by the type of work |
| Sampling Factor Values: |
CLI (Type of Work): Service work for external clients
INT (Type of Work): Service work for internal to OU |
| Subgroups: |
CALCLI: Service projects in CALNET for external clients
3 People, 1 Basic Units
– CLI
CALINT: Internal services workgroup in CALNET
2 People, 1 Basic Units
– INT |