- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Projects are executed at multiple locations. Process followed by projects is consistent across types of projects and do not vary based on location. Hence location is not an influencing factor.)
Customer (Not Relevant: Projects are executed for multiple customers. However projects in the OU follow CALNET defined processes and tools. The standard processes are not impacted based on customer. Hence customer is not an influencing factor.)
Size (Not Relevant: CALNET processes do not vary and do not differentiate projects based on size. There is no variation in the work performed by the projects based on the team size. Hence size is not an influencing factor.)
Organizational Structure (Not Relevant: OU is organized as single unit and projects are executed in the same unit. Hence organizational structure does not influence process.)
Type of Work: (Relevant: Type of work i.e. Software Development / Software Support influences the process as two different types of projects i.e. Software Development Projects & Software Support Projects are executed in the OU.)Sampling Factor Values: Dev (Type of Work): Projects of software development in nature.
Supp (Type of Work): Projects of software support in nature.Subgroups: SDSP – Dev: This sub group is responsible for software development projects. Scope involves Requirement Gathering and Understanding, Design Document Preparation and Review of the design document, Coding and Unit testing, Functional Testing, Defect Logging and Defect Closure.
2 People, 1 Basic Units
– Dev
SDSP – Supp: This subgroup is responsible for software support projects. Scope involves the receipt of a problem ticket/issue from users, initial analysis of the ticket, analyzing the cause, fixing the issue, and delivering the solution to the customer. All problem tickets are tracked and reported based on agreed SLAs.
34 People, 2 Basic Units
– Supp