| Sampling Factors: |
Location (Not Relevant: All projects are managed from one location only)
Customer: The process followed to provide service slightly varies from customer to customer
Size (Not Relevant: All projects are of medium in size)
Organizational Structure (Not Relevant: It is a flat organization structure. The project / program managers report to CEO)
Type of Work (Not Relevant: All projects in OU are providing service(s) to cutomers) |
| Sampling Factor Values: |
FAA (Customer): FAA AVS National IT Service Desk Program
INSCOM (Customer): US Army INSCOM |
| Subgroups: |
CALNET NSD: NSD project operating at CALNET
16 People, 1 Basic Units
– FAA
CALNET INSCOM: US Army INSCOM was the customer – Type of work is Support
13 People, 2 Basic Units
– INSCOM |