- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: There is only one location in scope of appraisal)
Customer: There are three customer segments – Public, CPRD and eADM
Size: There are two types of basic units – small and large based on number of FTEs
Organizational Structure (Not Relevant: All basic units follow same uniform organizational structure)
Type of Work: There are three types of works – development , managed support and enhancements and managed supportSampling Factor Values: CPRD (Customer): Consumer Products Retail Distribution
Public (Customer): Public Customers
eADM (Customer): E Application development and maintenance customers
Small (Size): Basic units having < =25=””>
Large (Size): Basic units having >25 FTEs
Managed Support (Type of Work): Managed Support services
Managed Support and Enhancements (Type of Work): Managed Support and software Enhancements
development (Type of Work): software developmentSubgroups: SG1 DEV: development , small, public
60 People, 4 Basic Units
– Public
– Small
– development
SG2 DEV: development,large,public
65 People, 1 Basic Units
– development
– Public
– Large
SG1 DEV + SVC: managed support and enhancements,large, eADM
305 People, 2 Basic Units
– Large
– Managed Support and Enhancements
– eADM
SG2 DEV + SVC: managed support and enhancements, small ,eADM
45 People, 2 Basic Units
– eADM
– Managed Support and Enhancements
– Small
SG3 DEV+ SVC: CPRD, Small, Managed Support and Enhancements
38 People, 2 Basic Units
– Small
– Managed Support and Enhancements
– CPRD
SG4 DEV + SVC: CPRD, Large ,Managed support and Enhancements
195 People, 2 Basic Units
– CPRD
– Large
– Managed Support and Enhancements
SG1 SVC: Managed Support Large CPRD
185 People, 4 Basic Units
– Managed Support
– Large
– CPRD
SG2 SVC: Managed support Large e aDM
170 People, 2 Basic Units
– Large
– Managed Support
– eADM