- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: There is only one location in appraisal scope) Customer: Internal and external customers
Size: There are two types of projects – small and large based on number of FTEs
Organizational Structure (Not Relevant: All projects follow same uniform organizational structure)
Type of Work: Projects involve
New development and enhancements
Helpdesk support
Implementation servicesSampling Factor Values: Internal (Customer): Internal users Exetrnal (Customer): External commercial customers
Small (Size): Projects with 10>
Large (Size): Projects with >=10 FTEs
Development (Type of Work): New feature and enhancements
Helpdesk (Type of Work): Helpdesk infratsructure support services
Implementation services (Type of Work): Infrastructure Implementation services
Subgroups: SG1 DEV: Small Internal Development
12 People, 3 Basic Units
– Internal
– Small
– DevelopmentSG2 DEV: External Small Development
16 People, 3 Basic Units
– Development
– Small
– ExetrnalSG3 DEV: External Large Development
12 People, 1 Basic Units
– Exetrnal
– Large
– DevelopmentSG1 SVC: External Small Implementation Services
20 People, 3 Basic Units
– Implementation services
– Small
– ExetrnalSG2 SVC: External Large Implementation Services
11 People, 1 Basic Units
– Exetrnal
– Large
– Implementation servicesSG3 SVC: External Large Helpdesk
29 People, 2 Basic Units
– Helpdesk
– Large
– Exetrnal