| Sampling Factors: |
Location (Not Relevant: Single location. It does not impact the way business is done or any process area is enacted. Thus, location is not a potential differentiator.)
Customer: Customer are of two types- Telecom and IT project (software applications) customers. The process areas of engineering and project management category are impacted by these categories. The operations of the telecom customers are quite different than the normal software applications. Thus, customer type is a potential differentiator.
Size (Not Relevant: Mostly small size teams. It only affects efforts and duration. Thus, size is not a potential differentiator)
Organizational Structure (Not Relevant: Medium size organization unit. All projects fall under software development category. Projects follow a single integrated QMS. Thus, this is not a potential differentiator.)
Type of Work (Not Relevant: All projects use same QMS (with necessary tailoring). Thus, “Type of work” is not a potential differentiator.) |