| Sampling Factors: |
Location (Not Relevant: Not relevant. All activities are performed in one single location)
Customer (Not Relevant: Not relevant. All services are delivered to internal customers)
Size (Not Relevant: Not relevant. Services are characterized to deliver similar type of requests independently of the size of the requests. Development projects have similar size.)
Organizational Structure (Not Relevant: Not relevant. All business units follow the same organizational structure)
Type of Work: There are two differentiated type of activities with the scope, those related to services considered as application service management and software product and project development. |
| Sampling Factor Values: |
DEV (Type of Work): Application development for projects under CECABANK responsibility with a closed scope greater than 500 hours.
SVC (Type of Work): Application management services to respond and deliver the agreed type of requests according to SLAs |
| Subgroups: |
SG1: Development Projects Executed within the D&D Division
12 People, 3 Basic Units
– DEV
SG2: Application management services to respond and deliver the agreed type of requests according to SLAs
36 People, 5 Basic Units
– SVC |